Mastering Product Marketing: A Comprehensive Guide to Strategies, Trends, and Ethical Practices

In the rapidly evolving world of business, product marketing stands as a pivotal force driving success and innovation. From understanding the core concepts to implementing cutting-edge strategies, product marketing is multifaceted and integral to achieving business goals. This comprehensive guide delves into the essential aspects of product marketing, including strategies, social media’s role, content, and influencer marketing, global trends, ethical considerations, and more. Explore insights, tips, and guidelines to master product marketing in today’s dynamic marketplace.

1. Understanding Product Marketing: A Comprehensive Guide

 Introduction to Product Marketing

Product marketing is a multifaceted discipline that bridges the gap between product development and sales. It focuses on understanding the customer’s needs and creating strategies to position and sell products effectively. By connecting the dots between the product, the market, and the consumer, product marketing ensures that products resonate with the right audience at the right time.

 Importance in the Business World

In the competitive landscape of modern business, product marketing plays a vital role. It helps businesses:

1. Identify Target Audiences: Through market research, product marketers can pinpoint the exact demographics that are most likely to buy a product.

2. Position Products Effectively: By understanding the competition and consumer needs, marketers can craft strategies that differentiate products from competitors.

3. Launch Products Successfully: A well-crafted product marketing strategy ensures a product launch that reaches the right people with the right messaging.

4. Drive Sales and Growth: Effective product marketing is often the engine behind increased sales and market share.

 Strategies for Effective Product Marketing

Designing a successful product marketing strategy involves a multistep approach that considers various aspects of the product, market, and consumer. Below are some key strategies:

1. Define Your Unique Selling Proposition (USP): Understand what sets your product apart from competitors and emphasize this in your marketing.

2. Create Buyer Personas: By understanding your ideal customer’s pain points, needs, and preferences, you can tailor marketing strategies to resonate with them.

3. Develop a GotoMarket (GTM) Plan: This plan outlines how the product will be promoted and sold, including channels, pricing, and sales strategies.

4. Use Content Marketing: Creating engaging, informative content that speaks to your product’s benefits can attract and convert potential customers.

5. Monitor and Analyze Performance: Utilizing analytics and performance metrics helps in optimizing strategies and making necessary adjustments.

 Conclusion: Understanding product marketing is fundamental for anyone looking to bring a product to market successfully. From the initial concept to the final sale, product marketing shapes the way products are perceived and purchased. By focusing on the consumer’s needs and developing strategic approaches to meet those needs, product marketing helps businesses thrive in today’s ever-changing market landscape.

Whether you’re a seasoned marketer or new to the field, leveraging these insights and strategies can lead to more effective product marketing campaigns that resonate with your target audience and drive business growth.

2. Product Marketing Strategies: Creating a Successful Campaign

 Detailed Analysis of Various Product Marketing Strategies

In the world of product marketing, there is no one-size-fits-all approach. Strategies must be tailored to fit the unique characteristics of the product, the target audience, and the competitive landscape. Here’s a detailed analysis of various common strategies:

1. Content Marketing: Utilizing blogs, videos, podcasts, and other content to educate and engage potential customers about the product.

2. Social Media Marketing: Leveraging platforms like Facebook, Twitter, Instagram, and LinkedIn to promote the product and interact with consumers.

3. Influencer Marketing: Partnering with influential individuals who resonate with your target audience to enhance brand credibility and reach.

4. Search Engine Marketing (SEM): Using paid advertising on search engines to increase product visibility.

5. Email Marketing: Crafting personalized email campaigns to nurture leads and convert them into customers.

6. Event Marketing: Hosting or participating in events to showcase your product to a live audience.

7. Referral Marketing: Encouraging existing customers to refer your product to others through incentives.

 How to Choose the Right Approach for Your Product

Selecting the appropriate strategies for your product is crucial. Here’s how you can make the right choice:

1. Understand Your Audience: Know who you are targeting. Different audiences may respond differently to various marketing strategies.

2. Analyze the Competition: Look at what strategies your competitors are employing and consider how you can differentiate yourself.

3. Consider Your Budget: Some strategies require more investment than others. Make sure to align your strategies with your budget constraints.

4. Evaluate the Product Lifecycle Stage: Strategies may differ based on whether the product is being launched, grown, or maintained in the market.

5. Use Data and Analytics: Utilize metrics and analysis to understand what strategies are working best and adjust as necessary.

6. Consult with Experts: If in doubt, consider consulting with marketing experts or agencies specializing in your industry.

 Conclusion: Creating a successful product marketing campaign requires a strategic and thoughtful approach. By understanding the various strategies available and choosing those that align best with your product, target audience, and business goals, you can create effective marketing campaigns that drive success. Remember, the key to successful product marketing is not only choosing the right strategies but also continually monitoring, evaluating, and adapting them to respond to changing market dynamics and customer needs.

3. The Role of Social Media in Product Marketing,

In today’s interconnected digital landscape, social media has become an integral part of product marketing. With billions of active users across various platforms, social media offers unparalleled opportunities to reach and engage with potential customers.

 Effective Ways to Utilize Social Media for Product Marketing

1. Understanding the Audience: Different social media platforms attract different demographics. Understanding who your target audience is and where they spend their time online is essential for crafting the right message on the right platform.

2. Creating Engaging Content: Visuals, videos, and interactive content tend to perform well on social media. Creating content that resonates with your audience encourages sharing and engagement.

3. Utilizing Paid Advertising: Platforms like Facebook and Instagram offer sophisticated advertising tools that allow you to target specific segments of your audience. Paid social advertising can amplify your reach and drive conversions.

4. Influencer Partnerships: Collaborating with influencers who align with your brand can boost credibility and reach. Influencer endorsements often feel more authentic to consumers.

5. Monitoring and Responding: Social media is not just a broadcasting tool; it’s a two-way communication channel. Responding to comments and engaging with followers builds community and loyalty.

6. Measuring Success: Utilizing analytics tools to track key performance indicators (KPIs) such as engagement, clickthrough rate, and conversion helps in understanding what’s working and what needs adjustment.

 Case Studies and Examples of Successful Social Media Campaigns

1. Dove’s Real Beauty Campaign: Through social media, Dove created a conversation around real beauty and body positivity. They encouraged users to share their stories, fostering a community that resonated with their brand values.

2. CocaCola’s ShareACoke Campaign: By personalizing bottles with common names and encouraging people to share a Coke on social media, this campaign generated massive engagement. User-generated content played a significant role in its success.

3. Airbnb’s Live There Campaign on Instagram: Airbnb used beautiful imagery of various locations and homes on Instagram, encouraging users to imagine living in those places. It effectively promoted the idea of experiencing destinations as locals do.

4. Spotify’s Wrapped Campaign: Every year, Spotify creates personalized summaries for users, detailing their listening habits. Encouraging users to share these on social media created a buzz and increased user engagement with the platform.

 Conclusion: The role of social media in product marketing is undeniable. It provides a way to reach, engage, and convert an audience at scale. Leveraging it effectively requires a mix of strategic planning, creative content creation, and continuous monitoring and adaptation. Success stories from various brands illustrate the power of social media in creating memorable campaigns that not only promote products but also forge deeper connections with consumers.

4. Product Marketing Analysis: Identifying Your Target Audience

The success of any product marketing campaign rests heavily on identifying and understanding the target audience. Recognizing who your potential customers are, what they want, and how they behave is critical in crafting marketing strategies that resonate.

 Techniques to Define and Understand Your Target Audience

1. Market Segmentation: Divide your market into smaller segments based on demographics, psychographics, behavior, or geography. This enables you to target specific groups more effectively.

2. Surveys and Interviews: Conducting direct surveys and interviews with consumers provides valuable insights into their preferences, needs, and expectations.

3. Social Media Analysis: Analyzing social media behavior and engagement can reveal interests, opinions, and trends within your target audience.

4. Competitor Analysis: Understanding who your competitors are targeting can uncover opportunities or gaps in the market that you can exploit.

5. Use of Analytics Tools: Tools like Google Analytics can provide data on website visitors, helping you understand who is interested in your product and why.

6. Creating Buyer Personas: A buyer persona is a detailed description of a fictional representative of your target audience. It includes characteristics, needs, challenges, and motivations that help you tailor your marketing approach.

 The Importance of Tailoring Product Marketing to Consumer Needs

1. Relevance: By tailoring your marketing to specific audience needs, your messages become more relevant and engaging. This increases the likelihood of conversion.

2. Resource Optimization: Targeting specific segments ensures that your marketing resources (time, budget, effort) are used more efficiently, focusing on those most likely to buy.

3. Brand Loyalty: Consumers are more likely to stay loyal to a brand that understands and caters to their unique needs.

4. Competitive Advantage: Understanding your audience better than your competitors can provide a competitive edge, allowing you to create products and marketing strategies that stand out.

5. Adaptation to Market Changes: Continuous analysis of your target audience allows you to adapt quickly to changing consumer needs and market trends.

 Conclusion: Identifying your target audience is a fundamental step in product marketing that should never be overlooked. Through diligent analysis and understanding of who your potential customers are, you can craft marketing strategies that speak directly to their needs, wants, and pain points.

Tailoring product marketing to consumer needs is not just a strategy for boosting sales; it’s a commitment to building relationships with customers and fulfilling their needs. It’s about creating a brand that people trust and a product that fits seamlessly into their lives. By investing time and resources into understanding your target audience, you position your product and your brand for success in a competitive market.

5. Content Marketing in Product Marketing:

A Vital Connection, focusing on how content marketing complements product marketing efforts and tips for creating engaging and informative content.

Content marketing has emerged as an essential component in the modern product marketing ecosystem. By creating valuable, relevant, and engaging content, businesses can attract, inform, and convert their target audience in a way that complements traditional product marketing efforts.

 How Content Marketing Complements Product Marketing Efforts

Content marketing is not just about selling a product; it’s about telling a story and providing information that the audience finds useful and interesting. Here’s how it complements product marketing:

1. Educating the Audience: Through blogs, videos, and infographics, content marketing educates potential customers about the product, its benefits, and how it solves a problem they may have.

2. Building Trust and Credibility: By consistently offering valuable content, a brand can establish itself as a thought leader in its industry, building trust with its audience.

3. Improving SEO: High-quality content, optimized for relevant keywords, helps in improving search engine rankings, making it easier for potential customers to find your product.

4. Enhancing Customer Engagement: Content marketing encourages interaction, feedback, and sharing, fostering a community and deeper connection with the brand.

5. Supporting Other Marketing Channels: Content can be repurposed across various channels, including social media, email marketing, and sales materials, creating a cohesive and integrated marketing strategy.

 Tips for Creating Engaging and Informative Content

Creating content that resonates with your audience requires thoughtfulness and strategy. Here are some tips:

1. Understand Your Audience: Know who you are writing for and what they care about. Tailor your content to their needs and interests.

2. Tell a Story: People connect with stories. Share real-world applications, success stories, or narratives that make your content relatable and engaging.

3. Use Visuals: Images, videos, and graphics can make content more appealing and easier to digest.

4. Provide Value: Offer actionable insights, tips, or solutions that your audience can apply. Content that helps the reader in some way is more likely to be shared and remembered.

5. Maintain Quality and Consistency: Ensure that your content is well-written, error-free, and consistent in tone and style. Regularly publishing quality content helps in building an engaged audience.

 Conclusion: Content marketing and product marketing are interwoven disciplines that, when executed correctly, support and amplify each other. Content marketing offers a way to communicate with potential customers on a deeper level, providing education, building trust, and nurturing relationships that lead to sales and loyalty. By understanding how these two areas connect and implementing strategies that align with both product goals and audience needs, businesses can create powerful, effective marketing campaigns that drive success.

6. Measuring Success: Key Performance Indicators (KPIs) in Product Marketing

A successful product marketing strategy doesn’t just depend on execution; it also requires consistent monitoring and measurement. Using Key Performance Indicators (KPIs) to evaluate the success of a product marketing campaign is critical to understanding its effectiveness and making necessary adjustments.

 Identifying and Analyzing the Key Metrics to Evaluate Product Marketing Success

1. Sales Revenue: This basic yet crucial metric tracks the income generated from product sales, directly reflecting the impact of marketing efforts on the bottom line.

2. Customer Acquisition Cost (CAC): CAC measures how much it costs to acquire a new customer, helping in understanding the efficiency of marketing strategies.

3. Lead Conversion Rate: This metric helps in understanding the effectiveness of your lead generation and nurturing processes.

4. Customer Lifetime Value (CLTV): Understanding the total revenue expected from a customer over the life of their relationship with your company provides insights into long-term value creation.

5. Customer Satisfaction and Net Promoter Score (NPS): These metrics gauge customer contentment and loyalty, essential factors in repeat business and word-of-mouth referrals.

6. Social Media Engagement: Metrics such as likes, shares, and comments provide insight into how your audience interacts with your content, reflecting brand resonance.

7. Website Traffic and Engagement: Analyzing visitors’ behavior on your website can uncover what content and features resonate with potential customers, as well as areas for improvement.

 Tools and Software to Help in Tracking KPIs

1. Google Analytics: This free tool helps track website traffic, user behavior, and conversions, providing essential insights into online performance.

2. HubSpot: A comprehensive platform for inbound marketing, HubSpot offers tools for tracking leads, sales, customer satisfaction, and more.

3. Salesforce: As a Customer Relationship Management (CRM) software, Salesforce allows for detailed tracking and analysis of sales and customer interaction data.

4. Hootsuite or Sprout Social: For social media KPIs, these tools offer in-depth analytics and reporting capabilities to track engagement across various platforms.

5. Tableau: For advanced data visualization and analytics, Tableau can integrate with various data sources to provide a detailed analysis of KPIs.

 Conclusion: Measuring success in product marketing is not just about tracking numbers; it’s about understanding what those numbers mean and how they relate to business goals. By identifying relevant KPIs and using the right tools to track and analyze them, marketers can gain actionable insights that lead to continuous improvement and greater success. Regular review and adaptation based on these metrics ensure that product marketing efforts are aligned with business objectives, responsive to market dynamics, and continually optimized for performance.

7. Leveraging Influencer Marketing in Product Marketing Campaigns

In a world where consumers are constantly inundated with advertising, influencer marketing stands out as a powerful tool to reach and resonate with audiences. By collaborating with influencers, brands can enhance product visibility, build credibility, and drive sales. Here’s how it works and how to do it effectively.

 How Influencer Marketing Can Boost Product Visibility and Sales

1. Authentic Promotion: Influencers often have dedicated followings that trust their opinions. Their endorsement can feel more genuine than traditional advertising.

2. Expanded Reach: Influencers can help you reach new audiences that you might not be able to access otherwise, particularly if your product aligns with their niche or area of expertise.

3. Improved Engagement: Content created by influencers often enjoys higher engagement rates. Their followers are more likely to interact, share, and respond to posts.

4. Increased Conversion Rates: Many brands find that influencer promotions lead to higher conversion rates, as potential customers are influenced by someone they trust.

5. Enhanced Brand Image: Associating with a well-respected influencer can elevate your brand’s image and align it with certain values or lifestyles.

 Finding the Right Influencers for Your Product Marketing Campaign

1. Identify Your Target Audience: Know who you want to reach and find influencers who resonate with that demographic.

2. Consider the Influencer’s Niche: Choose influencers whose focus aligns with your product or industry. Their followers are more likely to be interested in what you offer.

3. Evaluate Their Engagement Rate: An influencer with a high engagement rate (likes, comments, shares) often indicates a more active and interested audience.

4. Assess Their Reputation and Values: Ensure that the influencer’s public persona, behavior, and values align with your brand.

5. Use Influencer Platforms: Tools like Upfluence or AspireIQ can help you find and manage influencers, making the process more streamlined and effective.

6. Negotiate Clearly and Fairly: Clear communication and transparent agreements are key to a successful collaboration. Make sure expectations, compensation, and deliverables are clearly outlined.

 Conclusion: Leveraging influencer marketing in product marketing campaigns offers an innovative way to connect with consumers and promote products in a manner that feels personal and authentic. By carefully selecting influencers who align with your brand and product, and by crafting campaigns that leverage their unique relationship with their audience, influencer marketing can be a highly effective component of your overall product marketing strategy.

The integration of influencer marketing not only provides a fresh approach to promotion but can also yield significant returns in visibility, engagement, and sales. It’s a modern marketing strategy that recognizes the power of personal connection and trust in influencing consumer behavior.

8. Product Marketing and Customer Experience: Building Loyalty

In today’s competitive market, customer experience has become a crucial differentiator for brands. It goes beyond the product itself, encompassing all interactions a customer has with a brand. When product marketing is aligned with delivering an exceptional customer experience, it can lead to increased loyalty, satisfaction, and, ultimately, success.

 Strategies for Enhancing Customer Experience through Product Marketing

1. Understanding Customer Needs and Preferences: Utilize surveys, feedback, and analytics to truly understand what your customers want and need. This enables you to tailor your products and marketing messages accordingly.

2. Delivering Consistent Brand Messaging: Ensure that your brand’s voice and messaging are consistent across all marketing channels. This creates a unified brand experience that builds trust.

3. Providing high-quality customer Support: Aftersales service and support play a vital role in customer satisfaction. Quick responses, effective solutions, and friendly interactions can make a lasting positive impression.

4. Creating Personalized Experiences: Personalized marketing, recommendations, and offers can make customers feel valued and understood. This increases engagement and promotes loyalty.

5. Ensuring a Seamless Buying Process: A smooth and hassle-free purchasing process enhances the overall experience. Easy navigation, clear information, secure payment, and prompt delivery all contribute to a positive experience.

6. Implementing a Loyalty Program: Rewarding customers for their loyalty encourages repeat business and creates a sense of community and belonging.

 The Relationship Between Customer Satisfaction and Product Marketing Success

1. Higher Retention Rates: Satisfied customers are more likely to return and make repeat purchases, lowering the costs associated with acquiring new customers.

2. Positive Word of Mouth: Happy customers often become brand advocates, sharing their positive experiences with friends and family, leading to new customer acquisition.

3. Increased Lifetime Value: By focusing on customer satisfaction, you can increase the lifetime value of a customer, maximizing the returns on your marketing investment.

4. Ability to Charge Premium Prices: Brands that offer exceptional customer experience can often command higher prices due to perceived value and quality.

5. Insight into Continuous Improvement: Regular feedback from satisfied and unsatisfied customers provides valuable insights into areas for improvement, innovation, and growth.

 Conclusion: Product marketing that prioritizes customer experience is not just about closing a single sale; it’s about building a relationship that endures. By focusing on the strategies that enhance customer experience and understanding the integral relationship between satisfaction and success, businesses can create loyal customers who not only contribute to ongoing revenue but also become ambassadors for the brand.

In a world where customers have countless choices, the brands that succeed will be those that make every interaction, every touchpoint, a positive and memorable experience. It’s a long-term investment in building loyalty that pays dividends far beyond the initial sale, fostering a community of satisfied customers who continue to engage, purchase, and advocate for your brand.

The global landscape of product marketing is everchanging, driven by technological advancements, consumer behavior, economic shifts, and more. Adapting to these changes is crucial for businesses that want to stay ahead of the competition and resonate with a diverse, global audience.

1. Personalization and AI: Leveraging artificial intelligence to personalize marketing messages and product recommendations is becoming a norm. It helps in creating a more tailored and engaging customer experience.

2. Sustainable and Ethical Marketing: Consumers are increasingly interested in brands that align with social and environmental values. Transparency in sourcing, sustainable practices, and ethical considerations are becoming integral to marketing strategies.

3. Voice Search and Voice Commerce: With the proliferation of smart speakers and voice assistants, optimizing for voice search and facilitating voice-driven purchases is a growing trend.

4. Virtual and Augmented Reality (VR & AR): These technologies offer immersive experiences, allowing customers to visualize products in real-world settings or engage with interactive demonstrations.

5. E-commerce Enhancements: From shoppable social media posts to frictionless checkout processes, e-commerce continues to evolve, creating new opportunities for product marketing.

6. MicroMoments Marketing: Recognizing and leveraging the small, critical moments when consumers turn to their devices for quick answers or decisions can lead to significant marketing success.

 How to Adapt Your Product Marketing Strategies to the Global Marketplace

1. Understand Regional Differences: Cultures, laws, consumer behavior, and preferences vary across different regions. Tailoring strategies to each market’s uniqueness is vital for global success.

2. Leverage Local Insights: Collaborate with local teams or experts who understand the nuances of individual markets to make your strategies more relevant and effective.

3. Monitor Global Trends: Regularly tracking and analyzing global trends helps in timely adaptation and innovation. Tools, reports, and market research can provide valuable insights.

4. Embrace Technological Advancements: Utilizing emerging technologies like AI, AR, or chatbots can provide a competitive edge. Be open to experimenting and adopting new tools.

5. Align with Global Values and Standards: Ensure that your marketing aligns with global norms and values, especially concerning sustainability, ethics, and inclusivity.

 Conclusion: Adapting to global trends in product marketing requires flexibility, insight, and a willingness to innovate. Recognizing emerging trends and technologies and understanding how to tailor strategies to diverse markets is essential in a world where change is constant and rapid.

Successful global product marketing recognizes both the shared human experience and the unique characteristics of individual markets. It leverages technology to connect, engages values to resonate, and employs local insights to personalize. In doing so, it not only adapts to change but often leads it, creating opportunities, shaping consumer behavior, and defining success in the ever-evolving global marketplace.

10. Ethical Considerations in Product Marketing: A Responsible Approach

In an era where consumers are more informed and conscious of corporate behavior, ethical considerations in product marketing are not just optional; they are vital. Companies that embrace ethical marketing not only stand out positively in the market but also build long-term relationships with consumers based on trust and integrity.

 The Importance of Ethics in Product Marketing

1. Building Trust with Consumers: Ethical marketing practices build credibility and foster trust. When customers believe in your integrity, they are more likely to be loyal to your brand.

2. Compliance with Legal Regulations: Ethical marketing ensures compliance with laws and regulations, preventing legal issues that can damage reputation and incur financial penalties.

3. Positive Brand Image: Emphasizing ethical practices can enhance your brand’s image, attracting customers who value social responsibility and integrity.

4. Long-Term Success: Ethical behavior in marketing aligns with long-term thinking and sustainable success. It transcends short-term gains by focusing on relationships, reputation, and responsibility.

 Guidelines for Maintaining Integrity and Transparency in Your Product Marketing Efforts

1. Truthful Advertising: Avoid deceptive or misleading claims about your products. Present the features, benefits, and potential limitations of what you are marketing.

2. Respect for Privacy: If collecting customer data, be transparent about what you are collecting and why. Ensure proper security measures and compliance with privacy laws.

3. Fair Pricing and Promotion: Do not engage in price manipulation or false scarcity tactics. Be transparent about pricing, discounts, and terms of sale.

4. Consideration of Social and Environmental Impact: Acknowledge and address the broader impact of your products, including environmental sustainability and social implications.

5. Responsible Influencer Partnerships: Ensure that collaborations with influencers or third parties align with ethical practices, including clear disclosure of sponsored content.

6. Addressing Customer Concerns Responsively: Be proactive and respectful in addressing customer complaints or concerns. Show that you value customer feedback and act upon it responsibly.

7. Transparency in Supply Chain: If relevant, provide information about your supply chain, including ethical sourcing practices and fair labor standards.

 Conclusion: Ethical considerations in product marketing are more than just a set of rules to follow; they represent a philosophy that places honesty, integrity, and social responsibility at the core of business practices.

In a world where consumers increasingly vote with their wallets, aligning product marketing with ethical principles is a powerful way to resonate with values-driven customers. By embracing a responsible approach, businesses not only ensure compliance with laws and regulations but also create a brand that stands for something meaningful.

Emphasizing ethical considerations in product marketing doesn’t limit success; it defines a path to success that is built on trust, transparency, and a commitment to doing what is right. It’s a strategy that looks beyond immediate gains, focusing instead on building lasting relationships and a brand that endures. It’s not just good ethics; it’s good business.

11. Product Marketing Explainer Video


Product marketing is a complex and ever-changing field, requiring continuous adaptation, innovation, and a keen understanding of consumers, trends, and technologies. Embracing ethical practices and aligning strategies with global changes can lead to sustainable success and brand loyalty. This guide has illuminated key aspects that shape effective product marketing, providing a road map to navigate and excel in today’s competitive landscape. Whether a seasoned marketer or a business owner seeking growth, embracing these principles will pave the way to a successful and responsible approach to product marketing.

Author: Thamizharasu Gopalsamy
Author/ Reviewer: Thamizharasu is a renowned business coach committed to empowering entrepreneurs towards accelerated growth and success. His expertise spans business growth, sales, marketing, and human resource development. An avid reader and fitness enthusiast, he combines a holistic approach to personal well-being with professional growth. Thamizharasu aims to assist one million entrepreneurs in realizing their dreams faster than ever imagined. His insights blend innovative strategies with practical wisdom, making complex concepts accessible for business owners and aspiring entrepreneurs. Learn more about his journey and Reach him: [email protected]